Terms & Conditions

Important details

What you need to know

1.  Eligibility
1.1 You must be at least 18 years of age to be able to buy anything on vape-europe.com. By placing your order, you are confirming that you are over the age of 18 years old. 1.2 We may carry out random verification to check your age 1.3 We reserve the right to cancel any orders when we suspect the buyer to be underage

2. Safety

2.1 Please ensure, that the products you are purchasing are suitable for your or the intended recipent’s level of experience as a user of electronic cigarettes.
2.2 Inexperienced users should not purchase certain devices beyond their level of knowledge. This most significantly applies to new users purchasing high-powered sub-Ohm devices rated at the most extreme level of vaping. Appropriate experience, knowledge and safe use and handling of certain devices is essential.
2.3 We hold no responsibility and take no liability for the misuse of products.

3. Returns

3.1 Unwanted Goods – Hardware Unwanted Hardware can be returned to us for a full refund (minus the shipping fee)  within 14 days of delivery or as long as, the product is in its original unopened packaging. For goods bought online we will accept returns that have been opened as long, as they are unused, and all the packaging and accessories are returned. For goods bought instore you must provide your proof of purchase. Without this we will be unable to assist you. Goods purchased online must be sent back at your own expense. Please contact us via the website so that we may authorised the return.
When we receive your shipment back, our accounting will issue a refund within 5 days.
Returned orders can be resend only after paying for a new delivery. Refund is made minus shipping fee and 10.- Euro return shipping fee only possible to the previously used credit card or bank account .
We highly advise you to check the destination country’s law relating to importing e-cigarette products, such as import taxes, duties and compliance, before placing orders. Some products may require special licenses or permits to import and we won’t be responsible for products rejected or confiscated by your local customs.

3.2 E-Liquid & Drip Tips
We are unable to accept the return of e-liquids or drip tips that have been opened or used in anyway on the grounds of health & safety as well as for hygiene reasons.

3.3 Goods – Hardware
All Mods come with a 90day, guarantee. We don’t cover faults caused by incorrect assembly, neglect, misuse or wear & tear. If a product has been damaged by the customer, we reserve the right to refuse a refund or claim.
If your Mod becomes faulty with 60 days of purchase or delivery, then please contact via the website. Please provide us with your name, postcode and order number together with details of the problem. We may telephone you to do some trouble shooting. If we cannot help you remotely, we will authorise your mod for a return. You must return it in its original packaging, for a full inspection and testing of the product. Once tested, if the product is deemed to be defective, we will contact you either regarding replacement or refund.

3.4 Atomizer Returns
Atomizers (coils) are a working part of your device and have a limited life span. We will accept dead on arrival returns if reported with 48hrs of sale or delivery. Please note you should soak a new coil for at least 15mins before vaping.

3.5 Damaged Products – Hardware
If you unpack a product and find it damaged, please contact us immediately or at least within 48 hours of sale or delivery. We will be unable to consider your claim outside the 48 hour, timescale.

4.Custom order

4.1 Large orders above 100 items are ordered directly from our supplier and will be send to the customer. Delays can happen, if our suppliers don't have the items on hand.  These custom made wholesale orders cannot be returned. No money back. The only exception is for faulty products. Customs duties are paid by the customer unless otherwise agreed in writing.
We highly advise you to check the destination country’s law relating to importing e-cigarette products, such as import taxes, duties and compliance, before placing orders. Some products may require special licenses or permits to import and we won’t be responsible for products rejected or confiscated by your local customs.

5. Delivery & Dispatch Policy

5.1 We deliver across Europe and world wide. If vaping  products in your country of residence are banned, there is a chance that you don’t get the items.. We are not responsible in such cases. No money back.

5.2 Normally we ship from our EU warehouse but if the product is not available, we will ship the items from our UK warehouse with IOSS. No customs within the Schengen area. We take care of it. You get your order delivered to your shipping address without any hassle!

5.3 Dispatch of all order normally within 72 hours.

5.4 Orders above 35 Euro we ship insured with tracking number. Orders less than 35 Euro we ship insured without tracking number.

The employees of our customer service unfortunately do not have any way of speeding up the delivery of your shipment. Our service staff will see the same shipment history that you can access at the logistic tracking page. Please be sure that vaping products are legal in your country!

6. Shipping Methods

6.1All our delivery partners provide full tracking information. All our shipments are insured.
We highly advise you to check the destination country’s law relating to importing e-cigarette products, such as import taxes, duties and compliance, before placing orders.
Some products may require special licenses or permits to import and we won’t be responsible for products rejected or confiscated by your local customs. 

7. Registration

7.1You may register for an account with our website. During this process, you may be required to choose a password. You are responsible for maintaining the confidentiality of passwords and account information and agree not to share your passwords, account information, or secured access to our website or services with any other person. You must not allow any other person to use your account to access the website because you are responsible for all activities that occur through the use of your passwords or accounts. You must notify us immediately if you become aware of any disclosure of your password.
After account termination, you will not attempt to register a new account without our permission.

8. Responsible use

8.1 By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.

8.2 Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.

9. Newsletter

9.1 Notwithstanding the foregoing, you may forward our newsletter in the electronic form to others who may be interested in visiting our website.

10. Binding

10.1 By registering with, accessing, or otherwise using this website, you hereby agree to be bound by these Terms and conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and conditions. In some particular cases, we can also ask you to explicitly agree.

11. Electronic communication

11.1 By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.

12. How do we use your data?

12.1 We only use the information collected from our site for legitimate business purposes. We use the information automatically collected from our site to identify trends so that we can aim to improve your future shopping experience. We use your personal information to full-fill your orders, arrange shipping and to communicate with you regarding any queries with your order. 12.2 Storing & Protecting your data. The information collected on our website is stored on a secure third party dedicated sever at data center Düsseldorf, Germany. We have taken appropriate security measures to prevent your personal data being accidentally lost, used, or accessed in an unauthorized manner. We limit access to your data to a need to know basis only. You acknowledge that that internet is not a completely secure medium for communication, and we cannot guarantee the security of any information sent to us or we send to you via the internet. We are therefore not responsible for any damages which you or others may suffer as a result of the loss of confidentiality of such information. Any paper records of your orders are stored in a secure office environment. Please read our Privacy Policy

12.3 Data Retention

We will retain any electronic information on our website until you ask us to delete it. Paper records of orders will be kept for a minimum of 1 year for accounting purposes. After this time, they will be destroyed.

12.4 Sharing your data (Third Parties) We will only share your data where it is necessary to perform legitimate business functions. We will never sell information to a third party
We will share your data with essential service providers such as our web hosts, payment gateway providers, couriers, email marketing providers, accountants, lawyers, insurers & law enforcement if necessary. Each of these third parties will have their own privacy policies.

12.5 How to opt out and withdraw consent You may opt out of receiving marketing materials from us at anytime by using the unsubscribe button on the bottom of emails or you can contact us.

13. Your Legal Rights

13.1 Under certain circumstances, you have rights under UK data protection laws in relation to your personal data. You have the right to: Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it for example where you consider that we do not need it any longer for the purposes for which we originally collected it as explained to you in this Privacy Policy, where you have withdrawn your consent to our using it and we had relied on that consent according to this Policy, where you consider that we cannot show a ‘legitimate interest’ in continuing to process it and we have relied on that legitimate interest to process it as explained to you in this Policy . You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you wish to exercise any of these rights, please Contact us, marking your query for the attention of the DPL.

14. Information about us and how to contact us

14.1 VAPE -EUROPE.COM is a business unit of ServFlix Ltd. | Registered office address: Piccadilly Business Centre,  Blackett Street, Manchester,  M12 6AE,  UK, Registered in England and Wales,  Company number: 12765974 14.2 You can contact us by writing to our registered office address above or by email at support@vape-europe.com

15. Dispute

15.1 Any disputes will be solved under UK law in the country of incorporation (United Kingdom).

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